Frequently Asked Questions
If I decide to get my new car serviced somewhere other than the selling dealer and they still stamp my log book for warranty purposes will it affect me in the future?
Yes, it could affect you in the future. Car manufacturers have a specific warranty which includes 3 years, 5 years with specific kilometres or unlimited kilometres, but if something goes wrong in the first year out of warranty you are on your own. Having your car serviced by the dealer who sold it to you puts you in a better position to have an out of warranty claim approved because you are a loyal customer. Your dealer will be able to negotiate on your behalf with the manufacturer. Some people imagine that they are saving money by having their car serviced at an aftermarket service centre but in reality this is not the case, as will be revealed by a price comparison.
Why do dealerships seem to always be more expensive than other service centres?
When it comes to your new car warranty, dealers are trained to adhere to the standards as set by the manufacturer but we are happy to match other service providers as long as it is an equal comparison. Our factory trained technicians have the right equipment and relevant factory support so it is in your best interest to utilise their superior service workmanship and satisfy warranty requirements. Additionally having your car serviced by the selling dealer will put you in a better position for resale of the vehicle.
Why do dealerships seem more expensive than other service centre?
A dealer service and maintain vehicles as set out by the manufactures recommendations to protect your new car warranty. We're always willing to match other service providers as long as we are comparing “like for like”. Your individual circumstances can be taken into account in regard to changing some filters and coolants etc. We also have factory trained technicians and have the support of specialised equipment and of course the relevant factory support. There are many other reasons such as resale value and when it comes to a trade in price, car retailers always look at maintained service books and especially if they have been serviced by a dealer.
What is the advantage of buying genuine parts and accessories?
We encourage you to shop around and compare prices, and welcome your call if you would like to talk to our experienced service team at Wynnum (07 32495277) or Capalaba (07 38438130) if you have any questions.
Do I have to service with you guys?
No, you don’t have to as long as the service centre is warranty approved, but we would hope that you would take advantage of our factory trained technicians and should you choose to upgrade in the future we would already know the history of your car.
What sort of petrol am I supposed to use in my vehicle?
Manufacturers recommend which types of petrol are appropriate for each specific car, so consult your owner’s manual for this information.
What sort of petrol should I or can I use in my vehicle?
You should always consult your owner’s manual to find the correct type of fuel specific to your vehicle. Many manufacturers recommend different types of petrol for each model and the recommendation should be adhered to.
Where can I find the correct tyre pressure for my vehicle?
Tyre pressure stickers are always located somewhere on the car, but in different places depending on the brand. Consult your owner’s manual to find out where your tyre pressure sticker is located on your car.
Why does my car have a pollen filter and how often should I have it changed?
Pollen filters are fitted to a cars ventilation system to filter out contaminants from the air but they need to be changed every 30k to maintain the quality of the cabin air.
My wheels seem to be vibrating – what would be causing this?
Because the wheels of your car rotate at very high speeds, they can sometimes become unbalanced due to hitting pot holes or driving on uneven roads, which could cause them to vibrate. A wheel balance should fix the problem.
My car is pulling to the left – what makes it do that?
If you hit a pothole, kerb or have been driving on uneven roads it could have bumped out your suspension, which can cause the car to pull to the left or right. A wheel alignment is needed to recalibrate the suspension, and is usually done on both the front and right wheels.
If you notice a slight pull while driving on some roads, this could be to do with the camber of the roads. Roads are built to allow water to run off when it rains, so this could account for slight pull to either the left or the right.